DELIVERY OF GOODS BY THIRD PARTY CARRIERS
All goods delivered on behalf of bodysolid.co.uk by any third party carrier are insured against damage during door-to-door transit/delivery. The receiver of the goods should carefully inspect all packaging for signs of damage or apparent damage upon receipt of goods. If the packaging is in anyway whatsoever, torn, crushed, missing in part or whole, or the goods themselves are damaged in anyway whatsoever, or missing in part or whole, then the third party Carrier's delivery note should not be signed as 'RECEIVED IN GOOD CONDITION'. If the receiver of the goods is unsure or suspect about the goods having been damaged, then the third party Carrier's delivery note should be signed for as 'GOODS UNCHECKED'. In cases where damage to parcels or goods is obvious, the receiver should clearly write on the delivery note 'GOODS RECEIVED DAMAGED' and include all details of the damage (including carton numbers, item descriptions and a description of the damage/missing parts).
UNDER NO CIRCUMSTANCES SHOULD THE RECEIVER ACCEPT ANY DAMAGED GOODS AND SIGN FOR THEM AS PER NORMAL DELIVERY. FAILURE TO INSPECT DELIVERED GOODS UPON ARRIVAL WILL INVALIDATE ANY CLAIM AGAINST THE CARRIER AND A CLAIM FOR COMPENSATION.
This does not affect your statutory rights as a consumer
GENERAL TERMS & CONDITIONS OF SALE
The terms & conditions set out below apply without variation to every contract entered into by Body-Solid UK & associated Companies hereinafter referred to as the 'Company' for the sale of Goods, materials and services unless the variations thereto is expressly agreed to, in writing by the Company.
General: Whilst every effort has been made to ensure that the information contained on this website and in our brochures is current and accurate, Body-Solid United Kingdom cannot be held liable for any errors, omissions or price changes. Due to continuous product development specifications may change and we may substitute a product for one of similar or better quality - please confirm upon order.
BODY-SOLID MAKES EVERY REASONABLE EFFORT TO PROVIDE ACCURATE AND TIMELY INFORMATION ABOUT OUR COMPANY AND PRODUCTS ON THIS WEB SITE, HOWEVER, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS CURRENT OR THAT THIS WEB SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE.
Please consult your Doctor before using any product.
All products featured on this web site are subject to availability.
Acceptance: All orders accepted by the Company will be subject to these Conditions of Sale. If the Purchaser issues his own Purchase Order containing Conditions of Purchase these Conditions of Sale shall be deemed to be incorporated in such Purchase Order and shall override any conflicting provision of the Purchase Order.
Pricing: All prices quoted on this web site or otherwise are valid for 30 days and are exclusive of Value Added Tax (unless stated otherwise) and carriage charges which shall be payable in addition to the price of the Goods. Prices are not guaranteed although every effort is made to maintain them.
Payment: Prices and Value Added Tax and carriage charges are strictly net and payment is due at the time of order placement (unless stated otherwise) when the full invoice value becomes due. Payments can be made in Cash or online by Debit/Credit Card (VISA, MASTERCARD, AMEX, JCB, EUROCARD, SWITCH & VISA-DELTA CARDS). Cheques can be made payable to www.bodysolid.co.uk.
Delivery: The delivery time stated on this web site is an estimate only and shall not be considered a contractual obligation.
Ex-stock items are dispatched
within two working days by UPS/Royal Mail/Hermes. Products on 'back-order' or on
'special order' may take up to eight weeks (or longer) for delivery. Call Body-Solid
Customer Services 0330 123 9810
to check stock availability before placeing your order, or log into your online account
the latest delivery update if you have already placed an order.
The Company shall not be liable for any loss or damage sustained by the Buyer due to the Company's inability to maintain the delivery times so stated. The Goods will be at the Buyers risk when delivered to the Buyer (please refer to note 1 'DELIVERY OF GOODS BY A THIRD PARTY CARRIER'). The Company's obligation to deliver Goods is subject to circumstances beyond the Company's control as (but not limited to) strike, floods, fires, machine breakdown or any other conditions of force majeure.
Free delivery to any address located within the UK mainland* including Wales and Scotland. (* Excludes Northern Ireland, IOW, IOM, Offshore and Channel Islands).
Minimum order value is £50.00 (inclusive of VAT). Orders of value below £50.00 may only be placed by phone and will be subject to a small order handling charge of £10.00.
You would be required to return the faulty part to Body-Solid within this period before qualifying for any free replacement.
Specifications: Technical data, dimensions, weights & colour etc., stated within the online catalogue on this web site are a guide only, and no guarantee is given or implied that Goods will conform in absolute detail to the descriptions and illustrations. The Company reserves the right to amend specifications and to withdraw Goods from its product portfolio without prior notice.
Suitability: Other than expressly stated within the online Catalogue or anywhere else on this web site, the Company makes no representations as to the fitness or suitability of any Goods for any purpose whatsoever.
Warranty - General:
All product warranties should be filed against the product registration which should be made online near the time after receiving delivery of your goods. Body-Solid UK provides an online facility to register your product(s) online
, quickly and easily. Failure to register your product warranty, may result in delays with handling any future warranty claim(s) and/or even making any warranty future claim(s) null and void.
In addition to all benefits conferred on the Buyer by statute, Body-Solid UK guarantees all Goods offered for a period of one year (UK Mainland only unless stated otherwise) from the date of sale, provided that:
(A) It is established to the reasonable satisfaction of Body-Solid UK that some part of the material used in manufacture was defective, and the Goods have been returned to it.
(B) The Goods have not been subject to misuse or abuse of any kind or used beyond the environmental conditions specified in the Goods Brochure or Technical Manual (where applicable).
(C) This Guarantee does not extend to fair wear and tear.
(D) It is established that any reported malfunction is not a direct consequence of incorrect self-assembly by any persons other than an Authorised Body-Solid/Steelflex installer employed by the Company. In such circumstances, a deposit of GBP 180.00 + VAT will be charged in advance (by credit/debit card or by cheque/PO) prior to repairs taking place. If the product is found to be malfunctioning due to any defective part (or parts) by the manufacturer, then a full refund of the deposit will be made after any such repair work has been completed. Otherwise, the deposit will not be refunded and a Sales Invoice will be issued for the full amount of GBP 180.00 + VAT to cover service charges.
(E) The warranty period to the original purchaser is lifetime of the original purchaser.
(F) This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you.
(G) All original Body-Solid and Steelflex spares that are purchased (outside of the standard manufacturers parts warranty) carry limited three month warranty cover. All faulty parts (within the limited warranty cover) must be returned Body-Solid UK for inspection. All returns must be returned freight prepaid.
Body-Solid In-Home Warranty: If any Body-Solid home-line/Powerline product fails structurally under normal in-home usage, we will repair or replace without charge to you. This warranty does not cover the failure of Body-Solid equipment used for Commercial or Institutional purposes (unless otherwise stated) or if failure is caused by unreasonable or abusive use or if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care.
Commercial/Domestic/Rehabilitation Treadmills/Steelflex Cardiovascular Equipment: Limited warranty cover (i.e. on a parts only basis) applies to certain regions of the UK. These include all postal areas outside of the Greater London Area and London Home Counties. Repairs are not charged in the first year of cover provided that any faults found have not been caused by abuse or misuse. If the latter is found then repairs are only executed once an estimate of the repair has been presented to the owner and the owner agrees on paying for the repairs.
Cancellation: You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, but before its received, you are responsible for any and all freight charges incurred by your cancellation. Any unpaid freight charges will be deducted from your refund.
Shortages or Damages: When the delivering carrier brings your order, count the pieces you receive and look for any noticeable damage. There is a label on each box that states the total number of pieces you should receive. If the number of pieces you receive does not exactly match the number of pieces on the delivery note, note the number you received on the delivery note by your signature. If you see any visible damage to the equipment, note that on the delivery note next to your signature. Neither Body-Solid nor the carrier can be held responsible for shortages or damages if you do not note them on your delivery note. All damage and shortage claims must be filed with the carrier. Questions regarding shortages and damages call Body-Solid Customer Services on 0330 123 9810*.
Exchanges or Returns: Our exchange and return policy is simple. Call Body-Solid Customer Services on 0330 123 9810* between 9 am to 5 pm Monday through Friday, to obtain a Return Authorisation Number. (No returns or exchanges will be accepted without this authorisation number).
Once you receive this number, make arrangements to send back the piece(s) you need to exchange or return.
All returns and exchanges must be shipped back freight prepaid and must arrive in new condition and in the original cartons/packaging.
You must contact Customer Service within 7 Days from the day you receive your shipment in order to receive return authorisation.
Returns may be subject to a 20% restocking charge (please check prior to ordering). This restocking fee is applicable in circumstances where goods have been installed and dismantled (and may show physical signs of this), returned without being placed in their original packaging or if found, that certain components/manuals are missing from the product upon a returns inspection.
Refunds may be obtained on completed returns or for the difference in exchanges.
Shipping and handling charges are the responsibility of the customer and are not refundable.
We do not offer refunds or accept exchanges on orders for spare parts.
FAILURE TO OBSERVE THE CLAIMS PROCEDURE CAN INVALIDATE THE COMPANY'S CONTRACTUAL LIABILITY UNDER THESE CONDITIONS OF SALE.
This does not affect your statutory rights as a consumer
All calls are charged at the rate of 10p/min when calling this number from anywhere in the UK.